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Customer Satisfaction Policy

Shipping Policy

We are dedicated to providing fast and reliable shipping services to ensure your orders reach you promptly and in good condition. 

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Shipping Methods and Costs

  • Standard Shipping: Delivered within 5-7 business days.

  • Express Shipping: Delivered within 2-3 business days.

  • Overnight Shipping: Delivered the next business day.

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Express/Overnight Shipping costs will be calculated separately based on your location and the shipping method selected. We strive to keep our shipping costs transparent and affordable.

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Customer Support

We believe in clear and honest communication. If you have any questions about our shipping methods or costs, please reach out to our customer service team at Info@plasticman-sg.com or contact us at +65 9449 4333.

We are here to help and ensure you have a smooth shopping experience.

Return & Exchange Policy

Return and Refund Policy

We strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer a 15-day return policy.

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Eligibility for Returns

  • Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.

  • A receipt or proof of purchase is required.

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To start a return, contact us at Info@plasticman-sg.com or WhatsApp us at +65 9449 4333, and we will arrange for the items to be picked up.

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Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom products (e.g., special orders, personalized items). Please contact us if you have questions about your specific item.

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Exchanges

We do not offer exchanges at this moment. To process a return, please submit a request. Upon acceptance, we will proceed with the refund.

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Refunds

We will notify you once we have received and inspected your return. If approved, you’ll be refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

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If more than 15 business days have passed since we approved your return, please contact us at Info@plasticman-sg.com or WhatsApp us at +65 9449 4333.

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Thank you for choosing PLASTIC MAN!

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Join The Plastic Man Movement!

Let us help you and become a part of your business solutions with ease!

Thank You for contacting us!

Plastic Solutions

Food Containers
Cutlery
Cups
Carriers

Paper Solutions

Food Containers
Cutlery
Cups
Carriers

Bio Solutions

Food Containers
Cutlery

Pouches Solutions

Food Containers
Cutlery

Business Hours

Mon - Fri: 9am - 5pm
​​Saturday: 9am - 12pm
​Sunday: Closed

Our Policies

Visit Us (By Appointment Only)

5 Upper Aljunied Link

Quartz Industrial Building #02-04

Singapore 367903


Info@plasticman-sg.com

Tel: +65 9449 4333

© 2023 PLASTIC MAN. All Rights Reserved.

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